You might be here because you were checking your Credit Card statement and found a suspicious payment named “PayPal” along with the phone number 402-935-7733 . You might think that this a fraudulent transaction. But wait. Before you decide that way, you need to know why this transaction occurred in the first place. This transaction might be a legit one. Here why.
Your credit card is charged with the amount because you don’t have enough funds in your PayPal account to pay for your automatic transaction/recurring payment. Since you have added a credit card as your backup payment method, they have charged your credit card. The immediate way to find why you are charged is to open your PayPal account and check your transactions. Login to PayPal -> Activity.
If you are still skeptical about this then let me explain you in brief.
PayPal – How it works?
PayPal is an online payment system through which you can do instant money transfers across countries instead of wire transactions. When you first create your account in PayPal, it will ask you to enter two backup methods. Your bank details and the Credit Card details. When you enter the bank details, PayPal will deposit a small amount of money in your account. You need to enter the amount they have deposited in order that you own the account.
For Credit cards, they do an auto-debit and re-credit the amount to check the authenticity of the credit card. Once both of these processes completed your account will become active and you can now receive and transfer money.
What does 402-935-7733 PayPal charge mean?
PayPal also lets you pay for any recurring subscriptions. To play automatically for a subscription you have to top-up the PayPal account with some money. Each month when the subscription is due PayPal will initiate an automatic payment using your PayPal account balance. If you have sufficient funds in your account then payment will be done using that balance.
But if you don’t have sufficient funds in your PayPal account then automatically PayPal uses your backup payment method. Here is your credit card. PayPal automatically uses your credit card to pay for the service to prevent the subscription from getting canceled.
This transaction by PayPal using your credit card will be marked as “402-935-7733 PayPal”. You might think why didn’t PayPal make a clear statement in the credit card itself. PayPal doesn’t have any control over the statement on the credit card. Banks usually mention this transaction in a way it is. Hope you got an idea about this transaction.
Don’t panic in this situation, if you still think this is not a valid transaction you can raise a dispute with PayPal and get your money back. But you need to do some things mentioned below.
- Find the transaction details:
If you still can’t remember why this transaction occurred then I suggest you log in to your PayPal account. In the account, you have to open the activity tab. There you can find all the transactions that are done using PayPal. There you will have the complete details of this transaction including the Merchant information, Invoice ID, Transaction ID, The card which was used to pay, etc. Will all these details you can identify to whom and why it was paid.
- Check Merchant details:
Once you get the merchant details, you need to check your email inbox for invoices from the merchant. If you can find the invoice then you can check the invoice to know the exact reason for this transaction. If the merchant is some e-commerce site like Amazon, eBay then you can log in to your account and check whether you have ordered any product from there. You can find the complete details there. If you feel that you haven’t authorized any of this transaction then you can file for dispute with PayPal.
- Fraudulent Transaction:
If you don’t find any transaction details in your PayPal account on the respective date and you find the merchant details as bogus then you can be 100% sure that this is a fraudulent transaction.
What should you do now?
If you find the complete transaction details as legit one then no problem. You can avoid this transaction next time on your credit card by topping up your PayPal balance. If this transaction is not an authorized one from an unknown merchant then you can follow the below steps to get your money back.
- Submit a complaint to the Credit Card company:
The immediate thing to do when you find the transaction as fraud is to register a complaint with the credit card company or the bank. They can immediately reverse the payment. But if they tell you that reversal time windows have expired then you can directly raise a dispute with PayPal.
- Raising a dispute with PayPal:
The first thing you should do when you find out about the unauthorized transaction is to raise a dispute with PayPal. The number 402-935-7733 on your credit card is PayPal’s customer service. You can either call them or you can mail the customer care with complete details regarding the transaction. If they find your plea valid then they might revert the amount to your Credit Card or to your bank account.
- Review automatic payments list:
To prevent these transactions from automatically happening in the future you need to review the settings in the automatic payments list. Follow the below path to access the list of websites you have granted permission to withdraw payment without confirmation. Login to PayPal -> Click on the settings icon -> Payments tab -> Manage automatic payments. Here you will have a list of sites that has permission to detect the amount from your Credit card. Now review those sites and remove the suspicious ones.
Note: Make sure to keep the necessary funds in your PayPal account so that your backup payment method will not be used.
Now you should have understood why these “402-935-7733 PayPal charge” words appeared in your credit card statement. Make sure to be careful about letting companies automatically withdraw funds from your account. If you still have any more doubts please let us know in the comments below.